testimonial

I needed help to understand some of the terms

Speed of service was great – I suggest a list of the terms included like testator and executor.

(APWW – good idea – we are working on it – but clients can always give us a ring to explain anything, it really isn’t an issue!)

Promptness and Helpfulness of Consultant

And lots of suggestions as to how to improve the presentation of our literature!

(Received with thanks – APWW)

Anon

Promptness and Ease

One typo, but sorted!

Anon

Good Service

I was delighted that they were able to arrange a home visit as I am over 90!

Harry K

Absolutely No Problems

Wys

Very clear and precise consultant

C M C

Good service

Barry

Good – amendment was a bit slow

D R

Rated everything very good

Linda B of Hastings

Really good Consultant Interview

Pleased with everything.

DH

A bit slow initially but made up for it

We had trouble finding independent witnesses.

(APWW comment: all they need to know is that they are witnessing your Will – they do NOT need to see anything but the signature page.)

Entirely satisfied

JR & A B

Speed of service was great – I suggest a list of the terms included like testator and executor.

(APWW – good idea – we are working on it – but clients can always give us a ring to explain anything, it really isn’t an issue!)

And lots of suggestions as to how to improve the presentation of our literature!

(Received with thanks – APWW)

Anon

One typo, but sorted!

Anon

I was delighted that they were able to arrange a home visit as I am over 90!

Harry K

Wys

C M C

Barry

D R

Linda B of Hastings

Pleased with everything.

DH

We had trouble finding independent witnesses.

(APWW comment: all they need to know is that they are witnessing your Will – they do NOT need to see anything but the signature page.)

JR & A B

DT

Ross H

Anon

Toby E ( I found some of the colour in correspondence off putting)

(APWW comment – we’ve had a couple of similar comments – being reviewed – bear in mind we ask for negative and positive comments from clients!)

YP

Anon

Too much colour in letters and bold text could be moderated. But all good otherwise.

(APWW comment – we’ve had a couple of similar comments – being reviewed – bear in mind we ask for suggestions on how we can improve, not just positive comments from clients!)

J+D T

Very prompt and informative service from a very friendly but professional staff.

JB

Denley Gwalchmai (a long standing client)

I did have a couple of suggestions – the boxes on the witnessing form were a little small so it wasn’t clear where they should sign. (That didn’t affect the Will!)

Ian S

Ann M

AW of Pevensey

PGH of Rochester

Mrs Burt

Mirander R of Eastbourne

LB

Swiftly sorted minor issue – Steve and Amanda were fantastic!

Peter W of Addlestone

Maureen F

W.M.

Mr C

No issues at all, a friendly and personal approach.

Kevin B

Maureen A

Your Peace of Mind Service deserves better explanation.

G.M.

MJF

Top marks.

K R G

For what is quite an upsetting process, you managed my Will efficiently, and with good grace across all aspects.

Squiggle (sorry, couldn’t read the signature on Questionnaire)

Our apologies – consultant made appointment and didn’t tell the office – sorry!

Michelle M

2 boxes were a bit small to sign.

Alison C

(now updated – we love getting suggestions for improvements from clients!)

Anon

Typo on draft immediately updated

Mr P

W M

R C

oops! We do send drafts for that exact reason, but we’ll always correct errors – even when the client causes them!

That is why we ask for some information in advance including CHECKED full names and addresses

Peace of Mind Service could have been explained better.

Simon B

Simplicity, efficiency and friendliness.

The Peace of Mind Service could have been explained better though.

SB

You did get my name wrong initially, but I liked the friendliness and willingness to respond promptly.

JP Van C

All good.

John G

2667

(But we can do it faster!)

Out of 14 points, 12 are top notch, and a couple were fine. None less than that!

Belinda H

Thanks so much for your help!

Tom Davis

Liz K

8 very goods, 2 goods 4 OK

Tom Davis

Anon

7 very goods 6 goods one could do better

MH

4 very goods 9 goods

2005

JCC

All

2761

No need for slow solicitors offices.

E.L.

But I’m not very keen on forms, but I do understand you need to be sure that people’s names are full and correct and it is really the only way to do it!

Stevah

Mrs Smith

Documents took a few days to arrive though.

Anon

One name was misspelled, but immediately corrected.

Anon

Otherwise, full marks.

Will & Lesley

Top marks!

WL

The initial letter could have been improved. and it took a few days for the consultant to contact me.

JJC
(We have improved the letter, but we are sometimes very busy! Steve)

but everything worked well.

VW

Alan P

I did think the Peace of Mind Service could have been better explained/

anon

Louise G

Marrianne looked after me well!

Peter H

Excellent service. Nothing was too much trouble and Marrianne was always willing to help me. I never felt that I was a nuisance, though I phoned several times to ask questions but nothing was too much trouble.

Louise H

Will Client